MaknTracks.com

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Frontline Plus For Cats

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Frontline Plus for Dogs 0-22 lbs

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Frontline Plus for Dogs 45-88 lbs

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Advantage For Cats Over 9 lbs

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K9 ADVANTIX for Dogs Over 55lbs

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Mak'n Tracks Synovial-Flex Chewable Tablets

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Mak'nTracks Chondro-Flex DS Softchews

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Mak'nTracks Hairball Treats for Cats

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About Us Makntracks.com is dedicated to the happiness and well being of your pet. Our founder, Duane Huwe, DVM, started the company in 1996 to provide mail-in, phone-in, and Internet customers with high quality products at discount prices...the same discount prices he was offering to his local clients. Makntracks.com is located in Central Illinois so orders shipped to anywhere in the United States arrive within 2-7 business days by ground delivery, or faster if you choose to use UPS Next Business Day Air or USPS Express Mail.

Dr. Huwe has always believed that your pets are part of your family...that the love and affection they show you should be returned to them in loving care and attention to their needs. That's why we say...

"Show Your Pets How Much You Care"
Mak'n Tracks is a Green Company
You may have wondered why your order arrives in a plain, brown box or even a box with printing not related to Mak'n Tracks. That's because whenever possible, we send your order in reused/recycled shipping containers or containers purchased from other company's box overruns. We also reuse/recycle packing materials and pack your order with as little material as possible to get your order safely to you. We feel this is a "greener" way to send our customers their products and contain costs. We hope you agree.

Making A Purchase Simply browse our online catalog, www.makntracks.com, select the item(s) you wish to purchase and add them to your shopping cart. After you have finished your selection(s), click the "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit and debit cards (debit cards must display either a Mastercard or Visa logo), PayPal, PayPal e-checks, money orders and checks (no checks by phone or out of country checks, please). When paying by check, please allow an additional 7-14 business days for processing. If you are shopping from outside the United States, your credit card company will convert the transaction from your own currency to USD. We accept Mastercard, Visa, Discover and American Express. Sorry, absolutely no foreign checks will be accepted.

Shipping And Handling Standard Shipping for all flea products is FREE by UPS Ground. Standard Shipping for all other products is $5.00 by UPS GROUND. Orders over $24.99 are shipped free by the default method noted above. Customers with PO Boxes, APO and FPO addresses, as well as those residing in Alaska, Hawaii and US Territories will receive their orders via USPS Priority Mail. A UPS Time in Transit Map may be viewed by clicking on the Shipping Info & UPS Map link.

USPS Express Mail: Orders arrive in 1-2 days after processing, $25.00 for all orders including those over $24.99. Heavier packages over 2 lbs may be higher. We will contact you for any increase in the published shipping fee prior to processing. Be sure to give us a daytime phone number. Orders must be placed before 12:00pm Central Time M-F to ship the same day. Those placed over a weekend, holiday or after 12:00pm will ship the next business day.

UPS Next Business Day Air Saver: Orders arrive by the end of the day after processing, $40.00 for all orders including those over $24.99. Heavier packages may be higher. We will contact you for any increase in the published shipping fee prior to processing. Be sure to give us a daytime phone number. Orders must be placed before 12:00pm Central Time M-F to ship the same day. Those placed over a weekend, holiday or after 12:00pm will ship the next business day.

Orders for pet food will have an additional $12.50 handling fee applied in addition to normal shipping charges, including orders over $24.99 that are shipping free of charge by the default method. Please allow up to 7 additional business days of time in transit beyond the normal 1 to 5 business days for pet food as these items are drop shipped. Pet food will be shipped to destinations within the continental US only. Please provide a physical address; we cannot ship pet food to a PO Box.

Crates will have an additional $7.00 handling fee applied in addition to normal shipping charges, including orders over $24.99 that are shipping free of charge by the default method. Please allow up to 7 additional days of shipping time for crates. Crates will be shipped to destinations within the continental US only. Please provide a physical address; we cannot ship crates to a PO Box.

Delivery Schedule We will normally process and ship your order to you within 24 hours of receipt unless placed over a weekend or holiday. Orders recieved after 12:00pm Central Time will be processed and shipped the next business day in most cases. Please allow 2-7 business days after processing for your order to arrive plus up to 7 additional days for orders containing pet food and/or crates. When paying by check, add additional time for the check to clear.

Prescription drug orders ship directly from our pharmacy, separately from the rest of your order and may require 1-4 additional days after shipping to arrive. Delivery time is also dependent on if and when your veterinarian approves your prescription request. You will usually receive your order sooner if you mail us a prescription rather than have us fax a request to your veterinarian. When paying by check, add additional time for the check to clear.

Back Orders If your item(s) is not in stock, we will back order for you and ship as soon as it becomes available. Orders containing multiple items may therefore arrive in multiple shipments. You may always cancel a backordered product if you wish.

Tax Charges For orders made from within the United States, sales tax will be applied to all in-state orders. Our business is operated from Illinois. All other orders are tax free; please be sure to click the exempt box to reduce tax to zero.

Credit Card Security All credit card numbers are encrypted using 128 bit encryption and processed through our secure payment processor, Autorize.net. Your credit card number is not stored on any computer after processing.

Guarantee Mak'n Tracks strives to give our customers a pleasant and hassle-free shopping experience and your satisfaction is 100% guaranteed.. Please call us at 888-625-6879 (toll free) if there are problems or questions regarding your order or the service you received. Our regular telephone hours are M-F 8 am to 4:30 pm Central Time Zone except for holidays when we are closed. You may also email us at customerservice@makntracks.com. To ensure delivery of any return correspondence, please add customerservice@makntracks.com to your email Address Book.

If you are not completely satisfied, you may return your unopened product to

Mak'n Tracks, PO Box 1126, 301 E. South Street, Tremont, IL 61568

Please note why product is being returned and include your name and order number. We ask that you return your item(s) in a sturdy container to avoid damage during shipment. Please email us at customerservice@makntracks.com or phone us at 888-625-6879 prior to returning any product.

At Mak'n Tracks we believe in 'No Worries, No Hassle. Just Good Service!'

Reaching Us If you need to reach us, please email us at customerservice@makntracks.com. To ensure delivery of any return correspondence, please add customerservice@makntracks.com to your email Address Book. You may also reach us at our Toll Free number: 888-625-6879 (888-MAKNTRX) during normal business hours M-F 8:00 - 4:30 PM Central Time Zone, fax us at 309-925-2452 or write to us at Mak'n Tracks, PO Box 1126, 301 E South Street, Tremont, IL 61568.

Privacy Policy Mak'n Tracks understands how important maintaining online privacy is to our customers and we are committed to honoring and respecting that privacy. We will never sell or rent any personal information you provide. Earning and keeping your trust is important to us.

Personal Information

We will never disclose our customer's personal information to third parties except for delivery of goods purposes and will never share your personal information with any outside party other than UPS or the USPS. The information we provide to them about you is used strictly for delivery of your order to you.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if you choose to use the 'Address Book' option and to store your details if you select the 'Remember Me' option. All personal information you provide to us is stored on our secure server. If you do not use either the 'Address Book' option or the 'Remember Me' option, no information about you will be stored. None of your credit card information is stored on any computer or server.

We believe your email address is just as private as any other personal information and assure you that we will never sell or rent your address to anyone. We will only use your email address for the purposes of communicating with you about your order or to send you promotions as our customer. To ensure delivery of our emails, receipts and other correspondence, please add customerservice@makntracks.com to your email Address Book.

Returns Policy We will refund your credit card, debit card or PayPal account for unopened items returned to us in good condition. If you paid by check or money order, you will receive a refund check. Please use a sturdy container to return items to us to avoid any damage during shipment. The refund or credit does not include the initial shipping or return shipping costs. Please email us at customerservice@makntracks.com or phone us at 888-625-6879 prior to returning any product. To ensure delivery of any return correspondence, please add customerservice@makntracks.com to your email Address Book.

Apparel Returns Policy:

We will issue a full refund for returned apparel under the following conditions:

1) All original packaging must be included (bag, clips, hanger, size marker, tags).

2) Apparel must be free of pet hair.

3) Apparel must be clean and odor free.

Partial refunds may be issued if the above conditions are not met. Please retain all original packaging until you are certain the item fits your pet.

Remittance Terms For credit card or PayPal purchases, follow the prompts in the catalog during checkout. All credit card numbers are encrypted using 128 bit encryption and processed through our secure payment processor, Authorize.net. Your credit card number is not stored on any computer or server after processing. If you wish to pay with check or money order, please select INVOICE & PAYMENT Before DELIVERY as your payment method and mail your check or money order to Mak'n Tracks, PO Box 1126, 301 E South St, Tremont, IL 61568. Be sure to include a copy of your receipt or your name and order number. Your order will be shipped once your check has cleared. Please allow an additional 7-14 business days for processing of personal checks. Sorry, absolutely no foreign checks will be accepted.